Products: Returns, Exchanges and Warranties


This holiday season, you are bound to go shopping for presents for family and friends. When shopping in Ontario, however, you have to be aware that stores and other suppliers are not legally required to offer exchanges or refunds to their customers. Thus, it is essential that you check each store’s policy before purchasing any products from them.


Refunds and Exchanges

Before buying anything, find out if the store has a return or exchange policy. Here are some questions for you to ask:


  • Do you offer full or partial refunds, store credit or exchanges?

  • What should I bring as proof of purchase – receipts, sales tags, original packaging, etc.?

  • Are there any rules about returning seasonal items within a certain period of time?

  • Will there be any extra fees to return an item such as restocking fees, etc.?

  • Can personal items (lingerie or jewellery) be returned?

  • Can an item be returned after it has been opened or used?


It is best to get the store’s policy in writing if you think there’s a possibility for you to return an item.


Remember, if a business misinterprets their product or service, you have the right to ask for a refund.



A warranty is generally a promise by a business or manufacturer to repair or replace any defective item until sometime after the purchase had been done. Before purchasing an item, do your part and check the terms and conditions of the item’s warranty. Here are some more questions you need to ask:


  • How long is the warranty for?

  • Who is offering the warranty: the manufacturer or the store?

  • What kind of defect or damage does the warranty cover: installation errors, accidents, etc.?

  • Do I get a replacement or repair?

  • Where do I go if the item needs repair?

  • Do I have to pay for shipping and handling costs to get a repair or replacement?

  • Does the warranty include the price of both parts and services for repair?


An extended warranty offers the same promise, but for a longer period of time. This usually costs extra. Check if the cost of the extended warranty is worth the extra protection you will be receiving. For example, if it is a low-cost item, or if the extended warranty will not cover handling and shipping charges or replacement parts, it might be cheaper for you to just buy a newer model.


The terms and conditions of the extended warranty should be understood by you before signing a contract for one.


If you or someone you know needs legal assistance when it comes to faulty products, call us at 1.855.905.9222 for a free consultation.